Reference

How crowncouns Handles Your Personal Information

This Privacy Policy explains exactly what data crowncouns collects when you open an account, make a deposit through PayPal, Venmo, or Play+, and use our platform — and what we do with it.

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crowncouns How crowncouns Handles Your Personal Information
REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to review the data tied to your account, request a correction, or ask us to delete information we no longer need, our support team is the direct path. Reach out through live chat inside your account dashboard, send an email to the address listed below, or submit a written request — we respond to privacy requests as a priority queue separate from general account help.

Live Chat Start a chat session from your account dashboard. A support agent picks up privacy and data requests directly and can flag your case for our data team.
Email Support Send your request to our support email. Include your registered account email so we can locate your record and respond to the right file.
Written Request For formal data access or deletion requests, a written submission via email with your account details is accepted and logged with a confirmation reply.
HOW WE PROTECT IT

Data Handling, Cookies, Security and Retention

We apply SSL encryption across every page where account or payment data moves — from the deposit screen where you connect your PayPal or Venmo account through to the session where you check your account balance. Cookies are used to keep your session active, remember your payment method preference, and measure how pages perform on mobile; no cookie here is sold to an ad network. Account data is retained for as long as your account is active and for the period required by applicable state law after closure.

SSL Encryption

Every data transfer — from PayPal deposit confirmation to account login — runs over SSL. Your session token is never sent in plain text, on any device.

Cookie Controls

Session and preference cookies keep your account usable. You can adjust cookie settings in your browser; disabling them may affect how your payment method is remembered.

Data Retention

We hold your account record for as long as your account is open and for the period state law requires after you close it. After that window, data is deleted from active systems.

Access and Correction

You have the right to see what we hold, correct errors, or ask us to remove data we no longer need. Submit the request through live chat or email and we log it the same day.

Common Questions About Your Data and Rights

These are the questions we get most often about data, cookies, account records, and your rights as someone who holds a crowncouns account. If your question isn't here, live chat is always the fastest path to a direct answer.

We collect your name, email, date of birth, and state of residence for identity verification. Payment data from PayPal, Venmo, or Play+ is limited to transaction references — not your full login credentials.

We do not sell your data to advertisers. We share only what payment processors like PayPal and Play+ need to process your deposit, and what state law requires us to disclose.

Contact us via live chat or email with your registered account email address. We locate your record and send a summary of the data we hold, typically within a few business days.

Yes. Submit a deletion request through live chat or email. We remove data from active systems after the retention period required by applicable state law has passed.

Cookies keep your session active, remember your preferred payment method, and help us see how pages load on mobile. None of these cookies are shared with ad networks or sold.

We keep your record for the period required by state law after account closure, then delete it from active systems. The exact window depends on your state and the nature of your account activity.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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